We are in unprecedented times here in our great nation, state, and city.  Barbosa Plumbing & AC has been serving our Dallas Texas Metroplex since 1979 and we are ready to serve the needs of our customers and team members while doing our best to protect the needs of the North Dallas area. Safety is one of our core values and is a high priority at Barbosa Plumbing & AC every day.

The Barbosa Team provides a vital role in maintaining the health and safety of our community.  Therefore, we will remain open during this time of social distancing.  If your AC or Heater is broken, we will be there to fix it.  If your plumbing system has a problem, we will be there to help you.

I want to share the Barbosa plan to address concerns and answer questions that you may be asking.  Below is our process moving forward until further notified.

If you need service, please continue to call our main line at 214-351-7030 for service.  We have our local staff handling the phones from 8 am to 5 pm most work days and we have an after-hours answering service so that you can continue to Leave a Message to get on the List for Service.

Here at Barbosa Plumbing & AC, we will be following cleaning protocols recommend by CDC and state agencies. Any team members that have fever, are showing signs of sickness, or who have been known to be exposed and not protected will be asked to remain at home.

Service call precautions

Barbosa Plumbing & AC is open and running calls to homes in the North Dallas Area.  We want to be there in case of emergencies and make sure we keep our customers safe and comfortable at home.  We also need to take caution to protect our team members and make sure they stay healthy as well.

When you call in, our office staff will do our best, depending on work load, incoming call load to ask: if anyone in the home has a fever, been diagnosed or had exposure to the virus.

We need to know so that we can be proactive with our team’s response and level of protection.  We will have some team members who do not want to be exposed to a high-risk customer and we will respect those wishes.  We will also have team members who are willing to work in that environment so that we can respond to those in most need.  So Please let us know

In most cases we can troubleshoot equipment from outside or in attics with minimal face to face contact.  We will be following protocols to maintain a safe work environment by wearing gloves, wearing masks if needed, and disinfecting work areas in the home and in our trucks after each call.

You may be asked by a technician to speak via video or Facetime and we may ask that you help control the thermostat while we are stationed at the equipment.  We ask that you work with us so that we may provide the services to you and others requiring Plumbing, AC or Heating Services

Maintenance Calls

We will be running maintenance calls during this time.  If you are scheduled already, we plan to come but you are welcome to reschedule so please let us know.  We will call before coming and go over any precautions that we need to discuss.   As mentioned above, we can often work on equipment with minimal contact.  Filters inside the home will need to be changed and we intend to do so please be aware

  • System maintenance is still very important and does not need to be put off for too long or ignored all together.

Obtaining signatures for work

Our normal process is for repair work to be approved via signature before beginning work.  In order to reduce contact, we can take email approval if you like.

For equipment sales, we also have the option of electronic signature approval via email and we will still require normal signatures for replacement equipment.

Payment

During this time, we ask that all payments be made via electronic means via debit card, credit card, or 3rd party financing.  We prefer not to accept cash at this time  If you do not want to give this information to a technician, you can may call Credit Card info in to the Barbosa office to be submitted.

Measures we are taking for our team to be aware of

Some of our team members may be working remotely from home and therefore our internal communication may not be as smooth as we would like.  Please be patient with the Barbosa team so that we can take the best care of you and all our customers.

We intend to limit our time in groups.

Barbosa Technicians already work in isolation for most of the day anyway and are not exposed to large groups during work.  We will be limiting face to face interaction between our office team members and field team members.

Updates from Barbosa Plumbing & AC

We plan to work our plan in one week increments unless the situation changes.  We will send out communications via email and social media if our plan changes.

We greatly appreciate our customers and team members here at Barbosa Plumbing & AC.  We understand the value of trying to reduce the spread of this virus so that our healthcare system is not overwhelmed. We are confident that we will be able to handle this situation as quickly as possible and return things to normal.

Sincerely,

 

Drew Barbosa,

President